CUSTOMER SERVICE
Appian Task provide skilled operators to deliver exceptional customer service to ensure customer satisfaction, engendering loyalty to your brand and continued growth. We have industry expertise in managing the process of transitioning from in-house to outsourced customer service. This is all performed within your preferred communication channel, including email, phone, social media and live chat. Here at Appian Task, we manage customer queries efficiently and effectively by providing informed advice and handling any customer complaints with care and competence. We provide the highest standard of customer service where we work seamlessly alongside your business to ensure you always get the best results.
Customer service today is more important than ever and a positive customer experience is crucial to the ongoing success of a business. Customers want to connect whenever it is convenient to them and through the most convenient channels. However, it is difficult for a company to continually multi-task, and lack of good customer service can lead to missed opportunities to capitalize on a growing demand for your business. Customer loyalty may be lost and your brand image may suffer. This can all be avoided by outsourcing your customer service, where a team of experts will never miss an opportunity to support your business.
BENEFITS OF GOOD CUSTOMER SERVICE
Increased Sales Retain Customers Referrals
WE CARE FOR YOUR CUSTOMERS
Industry Expertise. We are a team of experts in our field and are committed to delivering the highest level of customer support services. We understand the benefits of good customer service and the value it brings to your company. That's why our team will provide a tailor made service to suit your customer's needs.
WHY SHOULD YOU OUTSOURCE CUSTOMER SERVICE?
Save Costs. Running an in-house call centre is extremely expensive, requires new technology and skilled expertise. Outsourcing customer service significantly cuts these overhead costs. The outsourcing service is shared by many clients, so time, money and effort is reduced while still achieving high results.
Save Time. Time is valuable and time spent answering customer queries, emails and calls is time consuming and distracts from your main area of expertise. Outsourcing customer service will reclaim your time so you can focus on your core activity and grow your business.
Increase Customer Satisfaction. Customers are at the core of customer service and poor customer service can lead to loss of income. Experts in customer service can build your brand and ensure loyal custom where an increase in customer retention of just 5% can be equal to a 25% increase in profit. This is because repeat customers stay loyal to your business and as a result spend more, while building referrals.
Save Money on Office Expenses. Our support service will reduce your overhead expenses in areas such as training, management, technology and office expenses. As a result of excellent customer service, you will retain your customers and grow your brand. We can help you with this.
Efficient Time Management. Our highly skilled operators can help you to regain valuable time lost answering phone queries, emails and dealing with customer service. Your time will be freed up so you can focus on your core activity while being assured that the necessary calls are being dealt with professionally.
GREAT CUSTOMER SERVICE COSTS LESS THAN BAD CUSTOMER EXPERIENCE
